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The casino’s actions were deemed appropriate as they followed their strict policy pan multiple account usage. After communicating with the Complaints Team, he had been advised jest to wait for 14 days for the funds to be processed. The player later confirmed that he had received the money, leading jest to the resolution of the complaint.
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However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due owo lack of information. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her jest to wait for the processing period, which could take up to 14 days. After this period, due owo a lack of response from her, the complaint was closed. The team remained available for assistance if she decided to resume communication in the future.